FAQ / Contact Us

 

DELIVERY

Q: What country(s) do you ship to?

A: Currently, we ship to Malaysia via PosLaju. For international orders, we will use PosLaju EMS.

 

Q: What are your delivery charges?

A: For within Malaysia, we will charge RM 8 for one shawl.

However if you are purchasing more than one shaw if its a domestic or international order, refer to this chart.

To check on which zones you reside in, you may refer to this document.

 

Q: How long will it take for my parcel to arrive?

A: Once payment has cleared, we will arrange for delivery. Peninsular Malaysia should take no longer than 1 - 2 working day(s), whilst Sabah/ Sarawak might take 3 - 4 day(s) extra. International orders depends on how long it takes to clear the customs. We will strive to deliver fast and efficient service so you can receive your LQ product soon!

 

Q: Hmm, my product is faulty!

A: Oh no, we are so sorry that this happened! Our products go through a stringent quality control test, but alas we are humans. Please drop us an email with your product number to hello@ladyqomash.com and we will respond soon!

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PAYMENT

Q: How do I make payment?

A: You can make payment via the following options:

  1. Direct Online Transfer
  2. Bank-In
  3. iPay88 Payment Gateway
  4. PayPal

If you make Direct Online Transfer or Bank-In Payment, kindly e-mail us your order item, along with a screenshot of your online transfer or scanned copy of your proof of payment.

Our Bank Info:

Name: Liyananadjwa Enterprise
Bank: CIMB Bank
Account No.: 8602351904

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CONTACT US

E: hello@ladyqomash.com
T: +603 7499 7332
A: J-18-1, Jln SS 6/16,
    Dataran Glomac, 47301,
    Kelana Jaya, PJ, Selangor, MY